tvs71 Privacy Policy —
Your Information Is Our Responsibility

Introduction and Scope

tvs71 is a trusted online casino and sports betting platform serving players in Bangladesh. We believe privacy is a fundamental right. This Privacy Policy ("Policy") sets out how tvs71 (referred to here as "we", "us", or "the Company") collects, processes, stores, and uses your personal information.

This policy applies to the tvs71 website, mobile application, and all related services. By registering an account, logging in, or using any service on our platform, you confirm that you have read and understood this policy in full.

Information We Collect

tvs71 collects various types of information in order to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

When you create an account on tvs71 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and active contact details
• Residential address (including country and city)
• National ID or passport details (for KYC verification)
• Account login credentials and password (stored in encrypted form)
• Financial transaction details — records of deposits and withdrawals via bKash, Nagad, Rocket, or Upay
• Messages sent to support via live chat and email

2.2 Information Collected Automatically

When you browse or play on our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, language, and operating system
• Records of time spent on the platform and pages visited
• Gaming activity logs — bet amounts, win/loss history, session duration
• Information collected through cookies and similar tracking technologies
• Location information (country level only, with user permission)

Purpose of Using Your Information

tvs71 uses the information it collects only for specific and legitimate purposes. We process your information for the following reasons:

1. Account Management: To create, verify, and maintain accounts, to keep the tvs71 Login secure, and to confirm your identity.
2. Service Delivery: To smoothly operate slots, casino games, cricket betting, and other entertainment services.
3. Financial Transaction Processing: To ensure deposits, withdrawals, and bonus payments are completed — in particular via bKash, Nagad, Rocket, and Upay.
4. Security and Fraud Prevention: To detect unusual activity, maintain formal security protocols, and protect accounts from unauthorized access.
5. Legal Compliance: To meet requirements related to KYC (Know Your Customer) and AML (Anti-Money Laundering).
6. Customer Support: To provide 24/7 Bengali live chat support and resolve your issues promptly.
7. Responsible Gaming: To identify signs of excessive gambling and offer assistance when needed.
8. Platform Improvement: To analyze user experience and improve service quality.

Sharing Information with Third Parties

tvs71 never sells your personal information or discloses it to third parties without authorization. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

We may share information with trusted third-party service providers for the following purposes:

• Payment gateway services — to complete secure transactions via bKash, Nagad, Rocket, and Upay
• Identity verification service providers
• IT infrastructure and cloud storage services
• Fraud detection and cybersecurity firms
• Game software providers — Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others

Every third-party partner is bound by strict confidentiality agreements and may use the information only for the specified purpose.

4.2 Disclosure of Information Under Legal Requirements

We may disclose information when legally required to do so — for example, by court order, direction from a government authority, or applicable law. In such cases, we will always aim to disclose only the minimum information necessary.

Data Security Measures

tvs71 is a secure and reliable platform. To keep your information protected, we have put in place industry-standard technical and administrative measures:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which guards information against interception.
• Password Protection: Your password is never stored in plain text — strong hashing algorithms are used.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Regular Security Audits: Regular assessments are conducted to ensure the security of the platform.
• Access Controls: Only authorized staff can access personal information.
• Data Backup: Data integrity is ensured through regular encrypted backups.

Cookie Policy

The tvs71 website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core website functionality — maintaining login sessions, security tokens, and so on.
• Functional Cookies: To remember your preferences — language, display settings.
• Analytics Cookies: To understand how the platform is used — which pages are visited most and how long users stay.
• Security Cookies: To detect fraud and unauthorized access attempts.

6.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some tvs71 services to not function properly.

Data Retention Period

tvs71 retains your information only for as long as necessary. The retention period depends on the nature of the information and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: generally retained for at least five years after account closure.
• KYC verification documents: for the period required by legal obligations.
• Customer support correspondence: retained for a reasonable period after the issue is resolved.
• Session and log data: generally retained for up to 90 days.

Your Rights

tvs71 respects your rights in relation to your personal information. Your main rights are listed below:

8.1 Right of Access and Correction

You may at any time request to view the information we hold about you and ask for incorrect information to be corrected. Such requests can be sent to our support email.

8.2 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we are required by law to retain some information for a specified period.

8.3 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, this right does not apply to processing that is essential for delivering core services.

8.4 Right to Data Portability

In some cases you may request your information in a structured, machine-readable format.

Protection of Minors

tvs71 is strictly for persons aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected information will be deleted.

We ask parents and guardians — please monitor your child's internet use and make sure they are not accessing online gambling sites.

International Data Transfers

tvs71's servers and some third-party partners may be located outside Bangladesh. In such cases, when transferring data we ensure that:

• All transfers are completed via SSL encryption.
• The receiving party maintains protection standards consistent with this privacy policy.
• Contractual confidentiality terms with third parties remain in effect.

Policy Changes and Updates

tvs71 may update this privacy policy from time to time — based on changes to services, technological developments, or legal requirements. If any significant changes are made, we will notify you by email or through a notice on the platform.

Continuing to use the platform after a change means you agree to the updated policy. We therefore recommend visiting this page regularly.

Contact Us

For any privacy-related questions, concerns, or complaints, please get in touch with us: